How can I return my order?

Created by Joe Bloomfield, Modified on Fri, 17 Jun 2022 at 10:04 AM by Adam King

We believe shopping online has never been easier, but it doesn't always go as we had hoped and you might receive a product that you are not 100% happy with. If this is the case, we want you to know that we're here to help!


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We offer FREE returns on all orders so you can shop with the added security that if you do receive a product from us and it doesn't quite suit your home you can send it back to us to exchange for a more suitable product,  or to receive a full refund. 


For our UK returns, we will arrange for our courier (DHL) to collect the product from your address.  They will then return it to us and once it's been checked in we will either process the refund or ship out any agreed-upon replacement(s).  



*If a full refund is required, the order must be returned to us within 30 days of the original order date.*


*There are some exclusions to our return policy, and you can view our full terms and conditions here.*


 


If you have any further questions or to book your collection, please contact us via email at: helpuk@runrug.com or you can call us on 01472 287044.


 



 


 

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