How can I track my order?

Created by Adam King, Modified on Fri, 10 Mar 2023 at 11:11 AM by Adam King

Tracking your order has never been easier!

Hallway, Kitchen & Stair Runners 


Once you have made a purchase on our website and had confirmation of your order through email, You will receive your DHL tracking information. 


You can track your parcel from the start of its journey to your front door by clicking here and entering your tracking information.


If you have any problems at all relating to the delivery of your order, please contact us via email at: helpuk@runrug.com or you can call us on 0808 169 2787.


 

Carpet & Vinyl


Due to the size, shipments of Carpets & Vinyls are sent with a large goods courier, serving different areas on different days. After your order has been placed, our Customer Care team will be in touch to confirm the specific delivery date for your order which is estimated between 7-10 days from the order being placed. 

 


 

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