What is your returns policy?

Created by Joe Bloomfield, Modified on Fri, 10 Mar 2023 at 10:55 AM by Adam King

Hallway, Kitchen & Stair Runners

We offer free returns on 99% of our runners for exchange or refund within 30 days of receiving the order.

Carpet & Vinyl


Our carpet and vinyl are non-returnable due to these being prepared bespoke in the exact dimensions selected when checking out.



Policy


Please note that items purchased which are identified on the product listing as Bespoke Product / Made to Order are not eligible to be returned for refund or exchange. Additionally, samples and singular stair rod orders are also not eligible to be returned for exchange or refund. 

 

Please click here to read our full policy.


If you have any further questions or queries regarding our returns policy, please contact our Customer Support team at: help@runrug.com 


Thank you.


 


 

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